Return Policy
Last updated: March 31, 2026
1. Time Frame
You have 7 calendar days to return an item from the date you received it. After 7 days, we unfortunately cannot offer you a refund or exchange.
2. Product Condition
To be eligible for a return, your item must be unused and in the same condition as you received it. Your item must be in the original packaging. You must have the receipt or proof of purchase (order confirmation, invoice, or quotation reference).
3. Restocking Fee
All returns are subject to a 50% restocking fee, which will be deducted from your refund. This fee covers processing, inspection, and restocking expenses.
4. Shipping Costs
You will be responsible for paying your own return shipping costs. Return shipping costs are non-refundable. The cost of return shipping (equivalent to 50% of the original shipping cost) will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 14 business days. The timing of the credit appearing on your statement depends on your payment provider's processing policies.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, contact us at info@evsupplychina.com or via WhatsApp with your order reference and photos of the issue.
7. Return Shipping Address
To initiate a return, contact us at info@evsupplychina.com or via WhatsApp to receive the return shipping address and instructions. Do not ship items back without contacting us first.
8. Contact
For return or refund inquiries, contact us at info@evsupplychina.com or via WhatsApp.